Why don't I receive past due/ delinquent invoice email notifications ?

These are the system requirements that must be met in order for the Account Admin to receive an email notification of past due invoices. 

Before we dig into the specifics, if you have questions about past due reminders that your clients/customers receive in Autobooks please read the two articles below:

• https://newautobooks.zendesk.com/knowledge/articles/4407351831060/en-us?brand_id=360003430231
• https://newautobooks.zendesk.com/knowledge/articles/360038714551/en-us?brand_id=360003430231

Now that we have covered that, the criterion for Admin past due/ delinquent invoice email notifications are as follows:

Our system will send an email to you ( the past due specifications only apply to you as the admin) each week on Friday at 11 am EST. 

At the time the process runs on Friday, the following conditions must be met:

• Invoice must be active
• Invoice is not fully paid
• The invoice is greater than or equal to 4 days past the invoice due date

If the following conditions are met you will receive an invoice on the invoices that meet that criterion.

 If you have any additional questions, don't hesitate to give our team a call at 866.617.3122 or send us an email at support@autobooks.co!