Contact Support or Use the Help Guide



In your application, access support by clicking either the [Need Help?] tab on the side menu, or the

[? Support] button in the lower left-hand corner of every page.



In our Knowledge Base, you will see a [Support] tab in the bottom left-hand corner of each page.


You can type a keyword into the search field to find articles on that topic:



From there, you can also select Contact Us to use the following options:

Request a callback: The next available Customer Care Specialist will be notified that you would like to receive a call at the number provided. Please provide a note to the team with the reason for the request. 

Live chat: Live chat with a Customer Care Specialist is available Monday-Friday from 9 AM to 6 PM EST. 

Leave a message: This will allow you to send a message to the team with your question or concern and receive a response via email. 


Other ways to contact us:

Email: You can email at any time and our Customer Care team will respond within one business day (typically much sooner!). You can initiate this through any e-mail service you use, or through the [Support] tab.

Phone: We have live phone support Monday-Friday from 9 AM to 6 PM EST.  Our toll-free number is (866) 617-3122.

*Please note that we are closed on the following days:

New Year's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day After Thanksgiving

Christmas Eve

Christmas Day

New Year's Eve



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