Can I Cancel a Bill Pay Payment?

Cancelling a bill pay transaction can only happen before it has been processed. Once this payment has begun processing, you will no longer be able to cancel it.

This is represented by a Status of 'Paid' for the transaction in question, and/or by that transaction no longer having a red [x] button at the end of its row. 

Once the transaction has processed, there are two options:

• contact the vendor to issue a refund
• contact the financial institution that the account was signed up with, they may be able to assist in stopping the outbound payment.