Can I Cancel a Bill Pay Payment?

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Cancelling a bill pay transaction can only happen before it has been processed. Once this payment has begun processing, you will no longer be able to cancel it.

 

This is represented by a Status of 'Paid' for the transaction in question, and/or by that transaction no longer having a red [x] button at the end of its row. 

 

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Once the transaction has processed, there are two options:

  • contact the vendor to issue a refund
  • contact the financial institution that the account was signed up with, they may be able to assist in stopping the outbound payment. 
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